Cancellation & Refund Policy

Important Notice

General Policy

We provide telehealth consultation and care services. This policy covers those services only. If your medical questionnaire is approved by a licensed provider and you decide to cancel, you will be charged $100 for the medical review.

Because provider review is a completed service once performed, consultation and care-service fees are generally non-refundable except as described below. All purchases are subscription-based and automatically renew according to the billing terms presented at checkout. Subscription details and cancellation options are available in your patient portal.

Subscription Services

Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form at which time you will be charged for the first month of the Subscription Services.

The Subscription Services include access to providers, provider-written prescriptions sent to your chosen pharmacy where medically appropriate, and online support. The purchase of any prescribed medication is separate and is made directly by you through your chosen pharmacy.

There is no guarantee of results or effectiveness due to your participation in the Subscription Services.

Cancellation Policy

You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service at help@nowcare.health and request a cancellation.

To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.

After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle.

Please see our Refund Policy below to determine if you are eligible for a refund of your canceled Subscription Service.

Refund Policy

If your Subscription Service is cancelled due to disqualification by our medical provider, you will be issued a refund for the remainder of your Subscription Service charges following the disqualification.

NowCare does not sell or charge for medications, so this policy does not cover medication refunds. Any medication is purchased directly from the dispensing pharmacy, and any refund of a medication is governed by that pharmacy's policies and applicable law.

If approved, refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.

Refund Requests

Refunds are not guaranteed. Refunds are only reviewed in limited situations. To request a refund review, please email us at help@nowcare.health.

You must include your order number, purchase date, and a clear explanation of the issue. Supporting documentation may be required. All requests are reviewed within five to seven business days. If approved, refunds are issued to the original payment method within ten to fourteen business days.

Order Cancellations

You may cancel a consultation or care-service order before a licensed provider begins their review. To request a cancellation before review, please email us immediately at help@nowcare.health.

If the order is successfully canceled before provider review begins, a full refund will be issued within five to seven business days. If a provider has already begun or completed their review, a $100 medical review fee will apply.

Non-Refundable Items

Telehealth consultation and care-service fees are non-refundable once a licensed provider has reviewed your case. This includes cases where a medication is not prescribed. NowCare does not sell or charge for medications; any medication is purchased directly from the dispensing pharmacy and is not part of NowCare's fees.

Refund Timeline

Approved refunds are processed within ten to fourteen business days. Refunds are issued to the original payment method. Additional time may be required for your bank or card issuer to post the refund. You will receive email confirmation once the refund is processed.

Subscription Services FAQs

Contact Information

For questions about orders, refunds, or returns, please email us at help@nowcare.health. Our support team is available from 8:00 AM to 8:00 PM Eastern Time to assist with questions related to your purchase.